Terms of Service

Acceptance of These Terms

By using this website or purchasing from Metro Containers, you agree to comply with these Terms of Service.

If you do not agree with these Terms, you should not place an order or use the website in a manner that requires acceptance of these Terms.

Your use of the website may also be subject to policies specifically relating to privacy, payments, shipping, taxation, returns and refunds.

Business Identity

Metro Containers is operated by:

• METRO CONTAINER SERVICES PTY LTD
• ABN: 58 653 417 317
• ACN: 653 417 317
• Australian Private Company
• Company status: Active since 05 September 2021
• Email: sales@lightslategrey-porcupine-629895.hostingersite.com

Eligibility to Purchase

Customers placing orders must have the legal capacity to enter into the relevant transaction or must be properly authorised to act on behalf of the individual or organisation making the purchase.

You are responsible for ensuring that information supplied during checkout is accurate and complete.

Business-related information should only be supplied where relevant to the transaction.

Product Information

We aim to provide clear and accurate information about the shipping containers and other products displayed on our website.

Product listings may contain information including size, configuration, condition, features, price and availability.

Customers should review the individual product page before ordering because specifications and condition can differ between products.

Shipping Container Condition

Shipping containers are industrial products and individual units can vary according to age, manufacturing history, previous use, handling, weather exposure and condition.

Depending on the advertised condition, containers may show:

• Dents or minor deformation
• Scratches or scuff marks
• Paint variation or fading
• Surface rust
• Flooring marks
• Previous repairs
• Other normal signs of freight or handling use

Product-specific information should take precedence over general condition descriptions elsewhere on the website.

Product Images

Product photographs are intended to assist customers in understanding the type and general appearance of a product.

Where a listing represents a class or category of used containers, reasonable cosmetic differences may exist between the photographed container and the individual unit ultimately supplied.

Where the appearance of a particular unit is material to your purchase, contact us before ordering for clarification.

Availability

Product availability can change as orders are received and inventory changes.

We aim to keep product availability information current. If an unexpected availability problem affects an order, we will contact the customer and explain the reasonable options available.

We will not knowingly represent a product as available for immediate supply where we are aware that it cannot be supplied as represented.

Pricing

Prices displayed on our website are presented in the currency shown with the applicable product or checkout.

Customers should review the product price, applicable shipping or delivery charges and final order total before completing payment.

We aim to ensure that mandatory charges are disclosed before a customer is required to pay.

GST & Taxes

GST and other applicable taxes are handled according to Australian taxation law.

Where GST is legally applicable to a transaction, it will be treated in accordance with applicable requirements.

Further information is available in our Sales Tax & GST Policy.

Placing an Order

Customers can place an order through our WooCommerce store by selecting an available product, adding it to the cart and proceeding through checkout.

Before submitting an order, you are responsible for reviewing:

• The selected product
• Quantity
• Product condition and description
• Customer information
• Billing information
• Delivery details
• Applicable charges
• Final order total

Order Confirmation

After an order is submitted, the website may generate an automated order confirmation acknowledging that the order has been received.

Where payment is made by Osko or Direct Bank Transfer, an order may remain pending until the required payment has been received and cleared in our account.

Customers should retain their order confirmation and payment records.

Payment Methods

The payment methods currently accepted by Metro Containers are:

• Osko
• Direct Bank Transfer

Credit and debit card payment facilities are currently temporarily unavailable.

The methods actually displayed as available at checkout take precedence if payment availability changes.

Payment Clearance

Orders paid through Osko or Direct Bank Transfer are processed and shipped only after the required funds have been received and cleared in Metro Containers' account.

A payment screenshot, receipt or transfer confirmation does not by itself establish that funds have cleared.

Payment clearance time is separate from our estimated shipping and delivery timeframe.

Payment Security

Customers should verify all payment instructions carefully before transferring funds.

If you receive an unexpected communication claiming that Metro Containers' payment details have changed, contact us through the contact information published on our website before making payment.

Metro Containers will not ask customers to disclose online banking passwords or private authentication codes.

Shipping & Delivery

Our standard estimated shipping and delivery timeframe is 5–7 days after the required payment has cleared and the order enters processing.

Payment-clearance time is not included in the 5–7 day estimate.

Delivery timing may also be affected by the destination, transport scheduling, site access and circumstances affecting transportation.

Delivery Site Requirements

Customers are responsible for providing accurate delivery information and notifying Metro Containers of relevant access restrictions.

Customers should consider:

• Vehicle access to the site
• Available placement space
• Ground conditions
• Overhead obstructions
• Gates, fences or narrow access points
• Other site-specific restrictions

Delivery Delays

We aim to meet stated delivery estimates but cannot guarantee that circumstances outside reasonable operational control will never cause a delay.

Where we become aware of a material delay affecting an order, we will aim to provide updated information as reasonably practicable.

Nothing in this clause limits any legal right or remedy available to the customer.

Order Changes & Cancellations

If you need to request a change or cancellation, contact Metro Containers as soon as possible.

Whether a requested change can be made may depend on the stage of processing, preparation or dispatch.

Nothing in this section limits cancellation, refund or other rights that apply under Australian Consumer Law.

Returns & Refunds

Returns, refunds and remedies are handled in accordance with our published Return and Refunds Policy and applicable Australian law.

Customers should review that policy before completing a purchase.

Nothing in our Return and Refunds Policy or these Terms is intended to remove consumer rights that cannot lawfully be excluded.

Australian Consumer Guarantees

Goods and services supplied to consumers may carry guarantees and remedies under the Australian Consumer Law.

Nothing in these Terms excludes, restricts or modifies any guarantee, right or remedy that cannot lawfully be excluded, restricted or modified.

Where Australian Consumer Law provides a customer with a remedy, that statutory remedy takes precedence over any inconsistent provision of these Terms.

Website Information

We take reasonable steps to maintain accurate website information. However, information may occasionally require correction or updating.

If a genuine technical, typographical or administrative error is identified, we may correct the relevant information subject to the customer's rights under applicable law.

We will not use this clause to avoid obligations arising from a misleading representation or an accepted transaction where the law provides otherwise.

Customer Accounts

Where customer account functionality is available, you are responsible for maintaining the confidentiality of your login details.

You should notify us if you reasonably believe your account has been accessed without authorisation.

You must not use another person's account without permission.

Acceptable Use

You must not use the website to:

• Commit fraud or unlawful activity
• Submit deliberately false information
• Attempt unauthorised access to website systems
• Introduce malicious code or harmful software
• Interfere with the operation or security of the website
• Misuse another person's personal information
• Violate intellectual property rights

Intellectual Property

Unless otherwise stated, website content owned by Metro Containers, including original text, branding, design elements and other original materials, is protected by applicable intellectual property laws.

You may view and use the website for legitimate personal or business purchasing purposes.

You must not reproduce or commercially exploit our proprietary content without permission except where permitted by law.

Third-Party Services

Our website may rely on or link to third-party services, including payment, hosting, technology, logistics or other service providers.

Third-party services may be governed by their own terms and privacy practices.

A link to another website does not necessarily mean Metro Containers endorses every statement, product or service on that website.

Privacy

Personal information provided through this website is handled in accordance with our Privacy Policy and applicable Australian privacy requirements.

Customers should review our Privacy Policy for information about collection, use, disclosure and protection of personal information.

Website Availability

We aim to maintain a functional website but do not represent that website access will be uninterrupted at every moment.

Maintenance, technical issues, security incidents or third-party service interruptions may occasionally affect website functionality.

Where practical, we will take reasonable steps to restore affected services.

Limitation of Liability

To the maximum extent permitted by law, Metro Containers is not responsible for loss that is not reasonably attributable to our breach, negligence or failure to comply with an applicable legal obligation.

Nothing in these Terms excludes or limits liability where doing so would be prohibited by law.

In particular, these Terms do not exclude any Australian Consumer Law guarantee or remedy that cannot lawfully be excluded.

Disputes & Concerns

If a concern arises regarding an order, payment, delivery or product, please contact Metro Containers with the relevant order information so that the matter can be reviewed.

We encourage customers to provide enough information for us to understand the issue and respond appropriately.

Nothing in this clause prevents a customer from exercising a lawful right to contact a regulator, tribunal, court or other appropriate dispute-resolution body.

Changes to These Terms

We may update these Terms when our products, business practices, technology or legal obligations change.

The current version will be published on this page with an updated effective date.

Changes will not retrospectively remove rights already accrued under applicable law.

Severability

If a provision of these Terms is found to be invalid or unenforceable, that provision will be dealt with to the extent required by law without unnecessarily affecting the remaining provisions.

No Waiver

A failure or delay by Metro Containers to exercise a contractual right does not automatically mean that the right has been permanently waived.

This provision is subject to applicable law and does not restrict consumer rights.